Privacy Policy
Last Updated: 09/11/2024
1. Introduction
Heather Russias (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your personal data when you visit StartWithHeather.com (the “Website”) or purchase our Client Acquisition Course (the “Course”).
2. Data Controller
- Data Controller: Heather Russias
- Contact Information: info@startwithheather.com
- Personal Information: When you purchase the Course, we collect your name and email address.
- Payment Information: Payments are processed through Stripe. We do not store your payment card details.
- Usage Data: We use Google Analytics to collect information about your interaction with our Website (e.g., pages visited, time spent).
4. Legal Basis for Processing
We process your personal data based on:
- Contractual Necessity: To provide you with the Course and related services.
- Legitimate Interests: To improve our Website and services.
- Consent: For sending you promotional emails if you have opted in.
5. How We Use Your Information
- To Provide Services: Deliver the Course content and related resources.
- Customer Support: Respond to your enquiries and provide support.
- Communication: Send updates or important notices about the Course.
- Analytics: Monitor and analyse usage to improve our Website.
6. Cookies and Tracking Technologies
- We use basic cookies to enhance your experience.
- Cookies are small data files stored on your device.
- You can disable cookies through your browser settings, but this may affect functionality.
7. Data Sharing and Disclosure
- Third-Party Service Providers: We share data with third parties like Stripe (for payment processing) and Google Analytics (for Website analytics).
- Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities.
8. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your jurisdiction, including countries that may not have data protection laws equivalent to those in your jurisdiction. We take steps to ensure your data is treated securely.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
10. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations.
11. Your Rights Under UK GDPR
You have the following rights:
- Access: Request access to your personal data.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data.
- Restriction: Request restriction of processing your personal data.
- Objection: Object to processing based on legitimate interests.
- Data Portability: Request transfer of your data to you or a third party.
To exercise these rights, please contact us at info@startwithheather.com.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. For significant changes, we will notify you via email.
13. Contact Us
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: info@startwithheather.com
Terms and Conditions
Last Updated: 09/11/2024
1. Introduction
Welcome to StartWithHeather.com (the “Website”), operated by Heather Russias (“we”, “us”, or “our”). By accessing or using our Website and purchasing the Client Acquisition Course (the “Course”), you agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree with any part of these Terms, please do not use our Website.
The Course consists of 8 video modules and free resources focused on acquiring and landing new customers using proven methods to grow your business.
3. Purchasing and Payment
- Payment Processor: All payments are securely processed through Stripe. We do not store your payment details.
- Price: The Course is priced at £295.
- Taxes: All prices include applicable taxes unless otherwise stated.
4. Refund Policy
We offer a 30-day money-back guarantee. If you’re not satisfied with the Course, you may request a full refund within 30 days of your purchase by emailing us at info@startwithheather.com. Refunds will be processed via Stripe and may take up to 10 business days to reflect in your account.
5. Intellectual Property Rights
- All content provided in the Course, including but not limited to videos, PDFs, templates, and guides, is the intellectual property of Heather Russias.
- You are granted a non-exclusive, non-transferable licence to access and use the materials for your personal use only.
- You may not reproduce, distribute, modify, or create derivative works from the Course materials without our prior written consent.
6. User Conduct
By using our Website and Course, you agree not to:
- Use the materials for any unlawful purpose.
- Share your access with others or distribute the materials without permission.
- Attempt to hack, destabilise, or adapt any part of the Website or its security measures.
7. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Course or Website.
8. Dispute Resolution and Governing Law
- Governing Law: These Terms are governed by the laws of the United Kingdom.
- Jurisdiction: Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
9. Modifications to Terms
We reserve the right to modify these Terms at any time. If we make significant changes, we will notify you by:
- Posting a notice on our Website.
- Sending an email to the address provided during purchase.
Your continued use of the Website after such modifications constitutes your acceptance of the new Terms.
10. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Email: info@startwithheather.com
Cookie Policy
Last Updated: 09/11/2024
1. What Are Cookies?
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.
2. How We Use Cookies
- Essential Cookies: Necessary for the Website to function properly.
- Analytics Cookies: We use Google Analytics to collect anonymous statistical data to improve our Website.
3. Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Website.
4. Contact Us
For more information about our use of cookies, please contact us at info@startwithheather.com.